But if you can’t find the answer you’re looking for, you’ll get connected to an agent for further assistance. Our easy troubleshooting and step-by-step guidance usually help customers solve their issue. The number of customers impacted by this outage is not yet known.Ĭox says you can check your account and area to see if you are impacted by the outage online. Open up the Cox app to access SmartHelp for cable and internet support without calls or wait times. Wednesday, with more reports into Thursday morning. rezdevil icantcook89 CoxComm It might be the same simple fix they did to mine. But the problem is resolved at the moment, all channels are now coming in picture perfect. Saundra Bales (SaundraBales) reported 39 minutes ago from Phoenix, Arizona CoxHelp funder Cox customer service was experiencing technical difficulties and was unable to take our call. The Cox spokesperson also told ABC15 Thursday morning, "The Cox team was immediately deployed to the site and has been working all night to repair, and will be bring back services to impacted customers throughout the day."ĭown Detector, a website that tracks outages and issues on various websites and services, had more than 100 reports of outages in the Valley around 9 p.m. Cox Issues Reports Near Phoenix West Mobile Home Park, Arizona Latest outage, problems and issue reports in Phoenix West Mobile Home Park and nearby locations: Regan (ReganInAZ) reported 3 minutes ago from Phoenix, Arizona. To confirm if your Cox internet is down, please sign in to view the Cox outage map to see the status and details of nearby service disruptions that could be. CoxHelp phone and internet outage in 85016. At this time, we do not have an estimated time for repair. Our engineers are working to restore services as quickly as possible. On Twitter, Cox responded to some customers saying, "Some customers are experiencing a service interruption. Cox residential services include cable TV, DVR, On Demand, phone and high speed internet. Cox Communications is an American company offering digital cable television, telecommunications and Home Automation services in the United States. Anyone with information about the fire is asked to contact the Phoenix Police Department at 60, or Silent Witness at 480-WITNESS (or 480-TESTIGO for Spanish).Ĭustomers started contacting the company overnight, saying the outage started late Wednesday night. The latest reports from users having issues in Lafayette come from postal codes 70501, 7053. Fortunately, no injuries were reported, but Phoenix fire investigators believe the fire was intentionally set. Phoenix police say the incident occurred around 2:30 p.m. Local and breaking news from around the Phoenix metro area, brought to you by FOX 10 News, serving the central, northwest, northern and eastern areas of Arizona. PHOENIX - Some Cox users are experiencing an internet outage in the Phoenix area after a fire investigation, and Cox says there is no estimated time of restoration.Ī spokesperson for Cox says on Wednesday evening, "an APS pole in Phoenix that housed Cox network was set on fire and burned several thousand fiber connections, which feed customer services."
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